Terms & Conditions

Welcome to Dash Symphony. These Terms and Conditions govern your access to and use of our website, music education services, courses, lessons and related offerings. By accessing our website or enrolling in a course, you agree to these terms.

Please read these terms carefully before using our website or purchasing any course. If you do not agree with these terms, please discontinue using the website and our services.

1. About Dash Symphony

Dash Symphony provides music education and learning opportunities that may include guitar, piano and keyboard, drums, violin, singing and vocal development, music theory, ear training and other music-related training programs.

Course availability, lesson formats, schedules, instructors and learning resources may vary according to the program offered.

2. Eligibility and User Responsibilities

You agree to provide accurate and complete information when submitting enquiries, registering for courses or communicating with our team.

• Provide correct contact and registration details.
• Keep your account credentials confidential, if an account is provided.
• Use our website and learning services lawfully.
• Respect instructors, staff and other learners.
• Do not use our services for fraudulent, harmful or unauthorised activities.

Where a learner is a minor, a parent or legal guardian should review and agree to the applicable terms and supervise the learner's participation where required.

3. Course Enrolment and Registration

Enrolment is subject to course availability, confirmation by Dash Symphony and completion of any applicable registration or payment requirements.

Submitting an enquiry or registration form does not necessarily guarantee a place in a course. We may contact you to confirm your selected program, schedule and other relevant details.

Please ensure that the course, lesson format and schedule meet your requirements before confirming your enrolment.

4. Fees and Payments

Course fees, payment schedules and any applicable charges will be communicated before enrolment or purchase. You agree to pay the applicable fees according to the payment terms provided for your course.

• Fees may differ depending on the course, duration and lesson format.
• Any applicable taxes or additional charges will be communicated where required.
• Payments must be made through the payment methods authorised by Dash Symphony.
• Keep your payment confirmation or receipt for future reference.

A payment is considered complete when it has been successfully received or confirmed through the applicable payment provider. Please contact us if you experience a payment issue or an incorrect charge.

5. Cancellation, Rescheduling and Refunds

Lesson cancellation, rescheduling and refund eligibility may depend on the course purchased and the specific policy communicated at the time of enrolment.

• Contact Dash Symphony as early as possible if you need to cancel or reschedule a lesson.
• Rescheduling requests are subject to instructor availability and the applicable course policy.
• Refund requests will be reviewed according to the refund terms communicated for the relevant course and applicable law.
• Any applicable refund processing period or deduction will be communicated where relevant.

No specific refund or cancellation entitlement is created by this section beyond the terms applicable to your purchase and your rights under applicable law. Please request the relevant cancellation and refund policy before making a payment if you need clarification.

6. Lesson Schedules and Attendance

Learners are responsible for attending lessons at the agreed time and following the communicated attendance requirements.

Please notify us promptly if you expect to miss a lesson. Missed lessons, late arrivals and requests for make-up sessions will be handled according to the applicable course policy.

Dash Symphony may need to adjust a schedule due to instructor availability, operational requirements or circumstances beyond our reasonable control. Where practicable, affected learners will be notified of significant changes.

7. Learning Outcomes

Music learning outcomes depend on several factors, including practice, attendance, prior experience, individual ability and consistency.

Dash Symphony aims to provide structured instruction and a supportive learning environment. However, we do not guarantee a particular level of proficiency, examination result, certification, performance outcome or professional opportunity unless expressly agreed in writing.

8. Intellectual Property

Unless otherwise stated, the content available on the Dash Symphony website, including text, branding, logos, graphics, photographs, videos, lesson materials and original educational resources, is owned by Dash Symphony or used with appropriate permission.

You may access this content for personal and educational purposes, subject to these terms. You must not reproduce, republish, distribute, commercially exploit or modify protected materials without prior written permission, except where permitted by applicable law.

9. Website Usage and Prohibited Activities

You agree not to misuse our website or interfere with its operation. Prohibited activities include:

• Attempting unauthorised access to website systems or accounts.
• Uploading malicious code or interfering with website security.
• Submitting false, misleading or fraudulent information.
• Copying or exploiting website content without authorisation.
• Using the website in a way that violates applicable laws or the rights of others.

We may restrict or suspend access where reasonably necessary to protect our website, users, staff or legitimate business interests, subject to applicable law.

10. Privacy and Personal Information

We may collect and process personal information that you provide through enquiries, registration, communications or other interactions with our website.

Personal information will be handled in accordance with our Privacy Policy and applicable data protection requirements. Please review the Privacy Policy to understand how your information may be used and protected.

11. Third-Party Services and Links

Our website may contain links to third-party websites, social media platforms, payment providers or other external services for convenience.

These services may operate under their own terms and privacy policies. Dash Symphony does not control independent third-party websites and is not responsible for their content, policies or availability. This does not exclude any responsibility that cannot be excluded under applicable law.

12. Service Availability and Changes

We aim to keep our website and services available and accurate, but uninterrupted access cannot be guaranteed. Maintenance, technical issues or circumstances beyond our control may temporarily affect availability.

Dash Symphony may update website content, course offerings, schedules or service features from time to time. Material changes affecting an existing enrolment will be communicated where appropriate.

13. Limitation of Liability

To the extent permitted by applicable law, Dash Symphony will not be responsible for indirect or consequential losses arising from the use of the website or services where such exclusion is lawful.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including any rights or remedies available to consumers under applicable law.

You remain responsible for using the website appropriately and following any reasonable safety instructions provided during lessons or activities.

14. Suspension or Termination

Access to certain services may be suspended or terminated where there is a material breach of these terms, misuse of services or another legitimate reason, subject to applicable law and any contractual commitments already made.

Any outstanding payment obligations and provisions that are intended to continue after termination will remain applicable to the extent permitted by law.

15. Changes to These Terms

We may revise these Terms and Conditions to reflect changes in our services, business practices or legal requirements.

Updated terms will be published on this page with a revised update date. Where required by law or an existing agreement, we will provide appropriate notice of material changes.

Your continued use of the website after updated terms take effect will be subject to applicable law and any consent requirements that apply.

16. Governing Law and Disputes

These terms will be interpreted in accordance with the laws applicable to the relevant Dash Symphony service and transaction, subject to mandatory consumer protection laws and other applicable legal requirements.

If a concern arises, we encourage you to contact us first so that we can attempt to resolve it constructively. Nothing in these terms prevents you from exercising any legal rights available to you.

17. Contact Information

If you have any questions about these Terms and Conditions, course enrolment, payments or our services, please contact Dash Symphony:

• Email: info@dashsymphony.com
• Phone: +971 50 127 3192

Thank you for choosing Dash Symphony. We look forward to supporting your musical learning journey.